It’s was a kinder, gentler subway Thursday as MTA workers came out from behind the glass to directly help straphangers for the first time in years. Many station agents were no longer relegated to the ...

Data intelligence company Alation Inc. announced today it has acquired Numbers Station Inc., a startup that’s building artificial intelligence agents for data workflows, for an undisclosed sum.

Station clerks started a new role on Thursday that requires them to walk around and assist the public instead of being closed off in booths. By Ana Ley For as long as the New York City subway has ...

NEW YORK (PIX11) — Subway station agents are leaving their booths across New York City, MTA officials announced Thursday. They’ll roam stations to directly engage with riders as part of the “highest ...