Last week Slack released the long-awaited Threads feature, which helps teams organize and manage the variety of conversations that happen in channels every day. For bot builders, the update was ...

Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line ...

The bot ecosystem is maturing, and larger organizations are starting to adopt communication platforms that let bots take part in enterprise workflows. There is a growing opportunity for bot builders ...

Microsoft's Nick Landry painted a bright future for AI-driven bots programming at the recent Visual Studio Live! conference in Orlando. Landry, a senior technical evangelist, noted that AI was ...

Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care NEW YORK, June 22, 2021 ...

OpenAI’s ChatGPT became a phenomenon thanks to its wide-ranging abilities, such as drafting college essays, writing working computer programs, and digging up information from across the web. Now the ...