Good questions open minds and hearts, and they deepen conversations. When we inquire about others’ desires, concerns, issues of power, and standards, we invite them into collaborative, creative ...

You know that moment when someone walks into a room and just radiates this effortless energy? They're not trying too hard, ...

Have you ever sensed that someone has more to say but isn’t able to say it? Perhaps your direct report insists that everything is “great!” despite her impossibly heavy workload, or you notice the same ...

You can be the most outgoing person in the world and there can still be times when starting a conversation with someone new feels overwhelming. What do you say at a networking event or on a first date ...

When we talk to strangers, if we talk to them, we often default to “small talk” or “chit-chat.” We may muse about the weather or a recent movie or what we did over the weekend. This surface-level talk ...

As humans, we’re talking to each other constantly. With all that practice, we must be pretty good at it—right? Not exactly. As a professor at Harvard Business School and author of Talk: The Science of ...

We've all been there, nodding and scanning the room for an escape. Here are expert strategies for how to end a conversation ...

Disagreement isn’t the problem. How we talk is. Three simple practices can help restore productive conversation at work, at ...

Every day we engage in conversations rooted in ritual and social norms. With no conscious effort, we shift from one role to another. One minute, I’m a husband happily cooking breakfast with his wife.