Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for customer service inquiries for both riders and drivers. It’s the first phase of a ...
Even More Personalized, Conversational AI Self-Service Offering Driving Increased 8x8 Customer Adoption with Over One Million Interactions to Date CAMPBELL, Calif.– October 17, 2024 — 8x8, Inc.
They might look the other way when you’re fumbling with the fare card machine. Sometimes, they appear to be dozing inside their glass “offices.” And though “Going Public” has witnessed some friendly, ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading business communications, CX, and CPaaS platform provider, today announced the expanded availability of AI-powered voice support ...
Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...
Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative ...
CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced that 8x8 Intelligent Customer ...
Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...
If you are interested in building your very own AI customer service representative to help with the ever-increasing workflow of your business or daily lives. You may be interested in a new video ...
The West Africa Association of Customer Service Professionals plans to launch what it describes as Africa’s 1st structured virtual assistant..
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