Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Over the past few months, I have enjoyed working with one of the world’s largest financial services companies to help create its multi-year customer service automation/AI road map. We have examined ...

For years, customer service has frustrated both businesses and consumers. Long wait times, disjointed communication, and inconsistent service have dissatisfied many customers, creating significant ...

We live in a world where politeness is a performance—and nowhere is that more apparent than in customer service. Whether you’re frustrated with a late delivery, disputing a charge, or just confused by ...

SAN FRANCISCO, Jan. 3, 2025 /PRNewswire/ -- Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers (Introduction Video). The platform ...

Shahar Chen, CEO and Co-founder of Aquant, a company focused on delivering generative AI solutions to transform the service industry. Service leaders in the manufacturing industry face unprecedented ...

Editor's note: This article is Part 1 in a four-part series where we explore the reporting and article-writing differences between artificial intelligence and humans on the same topic (AI-augmented ...

SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Low prices. Lightning-fast customer service. Free shipping and returns. The giants of industry have raised customer expectations to new heights, ...