Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Increasingly, brands recognize the importance of online customer service. They’re investing time and resource into learning and understanding how to use online channels to deliver stellar service to ...

Katherine Haan, MBA, is a Senior Staff Writer for Forbes Advisor and a former financial advisor turned international bestselling author and business coach. For more than a decade, she’s helped small ...

Opinions expressed by Entrepreneur contributors are their own. The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing ...

Opinions expressed by Entrepreneur contributors are their own. In the 2009 film Her, Joaquin Phoenix’s character falls in love with a disembodied, but seemingly human,voice. Set in the near future, ...

Today I’m sharing eleven essentials of customer service in honor of 2018’s National Customer Service Week (NCSW), which starts October 1 and is sponsored by the International Customer Service ...

While online customer service might conjure up images of far-off call centers and lost emails, there has been a revolution in the way online retailers are interacting with shoppers. At the recent IRCE ...

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of ...

SPRINGFIELD — A customer service certificate training program that will help students with everything from developing interview skills to job hunting will be offered at Springfield Technical Community ...

COMPANY NEWS: RingCentral has combined its industry-leading unified communications as a service (UCaaS) solution with real-time analytics and reporting for organisations to deploy to take advantage of ...