You’re tired, anxious, awake at 2 a.m. You open a chatbot. You type, ‘I feel like I’m letting everyone down.’ Your attentive pal replies: ‘I’m here for you. Do you want to talk through what’s ...

Customers contact companies regularly to purchase products and services, inquire about orders, make payments and request returns. Until recently, the most common way for customers to contact companies ...

Most conversations regarding the use and influence of AI are polarizing. Supporters strongly defend the benefits, such as the ability of AI to automate laborious or challenging tasks, provide us with ...

Pushing to dismiss a lawsuit alleging that its chatbots caused a teen’s suicide, Character Technologies is arguing that chatbot outputs should be considered “pure speech” deserving of the highest ...

Facebook AI Research (FAIR), Facebook's AI and machine learning division, today detailed work on a comprehensive AI chatbot framework called Blender. FAIR claims that Blender, which is available in ...

Duke Human Resources recently debuted a new “employee,” named CHRIS. However, CHRIS is not a human, but an artificial intelligence chatbot. The chatbot — officially named Ask CHRIS, short for Chat ...