Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. With inflation, market volatility and rapid technological ...
The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...
While generative AI has helped unlock creativity, agentic AI is now unlocking autonomy. However, the real transformation lies not in the technology, but in how enterprises design for it. As ...
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