As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...

You have a scheduled meeting with a subordinate. The feedback is going to make the person squirm. In this blog, we will provide research-based suggestions to help you be more effective in giving ...

Why is positive feedback so important? The Gottman Institute conducted research showing that the "magic" relationship ratio of positive to negative interactions was 5:1 for healthy personal ...

Positive and negative Yelp reviews alike deserve a reply and can have a big impact in digital marketing. Here’s what you need to know. When it comes to making a purchase decision, the majority of ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...