Faculty, students, and staff members are automatically given Banner Self-Service accounts. Self-Service is used for a variety of purposes, such as student registration and employee timesheets. To ...

Delivering the kind of automated service customers want requires a digital strategy that encompasses technological and people-oriented changes. Most organizations recognize the importance of giving ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

When it’s suggested that Expedia is the largest self-service BI tool, people are often surprised at this analysis. Isn’t Expedia just a booking site?It’s true that it organizes bookings, but in order ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...