Myra Deshmukh worked at Amazon for over a decade and taught a business writing course to other employees. She shares seven tips for improving email communication, including being concise and avoiding ...

Many people have been writing emails and texts since middle school. Your audience was interested in what you had to say. And your audience was small. Today, your audience is desperate to delete, defer ...

ChatGPT and Claude are two of the biggest AI chatbots around. But which is best when it comes to handling emails?

Email has been around for 50 years, and for most of that time, it's remained relatively unchanged. Until now, at least. In the two years since the launch of ChatGPT, email has received a dramatic ...

Business Insider asked an etiquette expert what employees should avoid doing when sending an email. When writing an email, it's best practice to include both an appropriate greeting and a closing.